Cancellation by Customer:

You can cancel your order before it is shipped. Once the order is dispatched, cancellation requests cannot be accepted.
To cancel an order, please contact our customer support team at toonutri@gmail.com . We will confirm the cancellation and process your refund as per our refund policy.

Cancellation by 2 Nutri

We reserve the right to cancel orders for any reason, including but not limited to the unavailability of products, errors in pricing, or issues with payment processing. In such cases, we will notify you and provide a full refund if payment has already been processed.

Eligibility for Refunds:

To be eligible for a refund, you must return the goods in its original, unused condition, with its original packing. We can only repay you if our products have expired.

Refund Process

To seek a refund, please email our customer service team at toonutri@gmail.com within 5 days of receiving your order. Once we receive and inspect your return, we will advise you whether your refund has been approved or rejected.
If approved, your refund will be processed and credited to your original mode of payment within 7 days.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then, contact your credit/debit card company; it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at toonutri@gmail.com

Exchanges

We only repair things that are defective or damaged. If you need to exchange an item for the same product, please contact our customer service department. To return your product, please mail it to toonutri@gmail.com.

You will be responsible for your own shipping charges when returning your goods. Shipping expenses are nonrefundable.

We reserve the right to edit or modify this policy at any time. Changes will be effective soon when they are posted on our website. To stay up to date on our cancellation and refund procedures, we recommend that you examine this policy on a regular basis.

Contact Us :

2 Nutri
103 Building no. 748/749 Sector 5 Gurugram
Haryana 122001
toonutri@gmail.com